Terms & Conditions

Using this website

You may browse, search and share this website freely. All photographs, product descriptions, prices and written content belong to J2 Fine Furniture or are used with permission, and may not be republished commercially without our written agreement.

Prices and availability

• Prices are shown in Kenyan shillings and exclude delivery unless stated.
• Availability shown on a product page is our best current estimate and is confirmed in your quotation.
• We may correct a pricing error before an order is confirmed.
• A quotation is valid for the period stated on it, typically 30 days.

Custom furniture

Custom pieces are made to the dimensions, materials and finish confirmed in your written quotation. Because they are made to measure, we cannot accept returns or cancellations once production has started and materials have been cut. We will tell you at each stage whether a change is still possible and what it will cost.

Orders, deposits and payment

• An order is confirmed once we have sent a written quotation and you have accepted it.
• A deposit is required before production begins; the amount is stated on your quotation.
• Payment is made by the methods we confirm in writing — bank transfer, mobile money or cash on delivery where available.
• Title in the furniture passes to you when the balance is paid in full.

Lead times and delivery

Lead times are estimates in working days and start from the date the order is confirmed and the deposit is received. They can move if a material is out of stock or if you change the specification after production has started. We will tell you as soon as we know of a delay. Delivery within Nairobi, Mombasa, Kisumu, Nakuru, Kiambu, Thika, Eldoret is arranged with your order; other locations and access difficulties are quoted separately.

Warranty

We guarantee our workmanship and will repair or replace a defect in materials or construction reported within 12 months of delivery. This does not cover normal wear, damage from misuse, or movement caused by unstable floors or uneven walls. Upholstery and fabrics carry the same 12 month workmanship guarantee; the fabric manufacturer warranty applies to the fabric itself.

Your responsibilities

• Provide accurate measurements and clear access conditions for delivery.
• Confirm the floor, wall and ceiling conditions the furniture will stand against.
• Tell us before ordering if a piece must fit through a specific door, stairway or lift.

Liability

We are responsible for damage caused by our delivery team or by faulty workmanship. We are not liable for indirect losses, or for damage caused by measurements supplied by you, by conditions we were not told about, or by normal wear.

Intellectual property

Photographs you upload with a custom request remain yours. By sending them you allow us to use them to assess, quote and build your furniture, and to show the completed project in our portfolio unless you ask us not to.

Changes to these terms

We may update these terms as the business changes. The version published on this page applies to orders confirmed on or after the date shown at the top.

Contact

Questions about these terms: info@j2finefurniture.shop, 0769 091 149, or WhatsApp.